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FAQ
Âncora 1
Frequently asked questions
General
Returns & Refunds Policy
We work with partner suppliers and manufacturers to offer a wider variety of creative home, lifestyle, pet, and decor products at accessible prices.
Because some items are shipped directly from our partners, delivery times may vary depending on the product, supplier, and destination.
If your order includes multiple items, they may arrive in separate packages.
If there is an issue with your order, please contact us as soon as possible so we can review your request.
If you need to change or cancel an order, please contact us shortly after placing it.
Once an order has already been processed or shipped, changes or cancellations may no longer be possible.
If your item arrives damaged or you receive the wrong product, please contact us with your order number and clear photos of the item and packaging.
We’ll review the situation and help you with the next steps.
Our products are shipped directly from our partner suppliers and manufacturers all over the world.
Not always. If your order includes products from different partners, they may arrive in separate packages.
You’ll receive a tracking number by email once your order has shipped.
Returns depend on the item and its condition. Please check our Returns & Refunds Policy or contact us for help.
Shipping times may vary depending on the product, supplier, and destination. Usually, orders are delivered within 7 to 12 business days.
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